Question 1

How do I get my first audit started with Overcharge Ledger?

Accepted Answer

You can reach Overcharge Ledger directly by email at contact@overchargeledger.com, by call or text at (208) 555-0147, or by submitting the contact form on the Contact page. The first audit is free, and after your initial conversation the team sets up a secure private channel where you send your invoices and quotes in any format — PDF, Excel, scanned images, or handwritten quotes.

Question 2

How long does it take to hear back after I send a message?

Accepted Answer

Overcharge Ledger reads every message that comes in and responds directly — not through an automated bot or support queue. Once your documents are submitted, findings are typically delivered within 3–5 business days, with every overcharge sourced to the exact PDF line and column where the discrepancy appears.

Question 3

Can I text instead of calling to ask about a supplier I'm suspicious of?

Accepted Answer

Yes — (208) 555-0147 accepts both calls and texts, so you can describe which supplier feels wrong in whatever format is easiest for you. The onboarding conversation is designed around that exact starting point: which supplier, which job, and how far back you want the Ledger to look.

Question 4

Do I need to have my invoices organized before I reach out?

Accepted Answer

No — Overcharge Ledger accepts documents in any format, including unorganized PDFs, Excel files, Word documents, handwritten quotes, scanned images, and mailed statements. Once you make contact, the team sets up a secure private channel and handles the organization inside your Ledger account, sorted by supplier and job.

Question 5

What should I expect to see after I submit my invoices and quotes?

Accepted Answer

Within 3–5 business days you get access to a private Ledger account dashboard showing every invoice and quote organized by supplier and job, a Findings page with every overcharge card sourced to the exact PDF line, and five export formats including a PDF Findings Report you can hand directly to your supplier. The KPI strip at the top shows total overcharge found, invoice count, and your supplier's compliance score at a glance.

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